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Macau casino customer service levels slip
The overall service levels in Macau’s casinos has slipped from the same period last year, though there has been an improvement in the proactiveness and tolerance levels of staff, an anonymous survey found.
Cotai casinos score higher in service than Peninsula
While the overall quality of service from Macau’s six gaming operators registered an increase in the last quarter, Cotai casinos have scored higher than...
All set for the FBM slots expansion campaign in Asia
FBM has been developing its slots offer over the last three years, with operations established in Europe and North America. The company is now accelerating its slots expansion campaign in Asia
Life After POGOs – AGB Dossier
This Dossier results from the “Life After POGOs” editorial project by Asia Gaming Brief which culminated with a pop-up digital forum on 9th December to discuss potentials ramifications in the industry.
Life After POGOs – AGB Pop-Up Forum
The Philippines and Asia’s online gaming industry is going through uncertain times, with the gaming regulator seeing more and more operators leaving the country for greener pastures.
Acquiring & Retaining iGaming Customers
In this AGB Webinar Series, we covered the newest strategies for iGaming player acquisition and retention.
Asia Gaming Briefings – Feb 2021 Edition
The world is bouncing back, or at least coming to grips with the fact that going forward not much will be the same as before. Commendably, this industry quickly understood the need to adapt to a new normal, and that the days of targeting the low hanging fruit of the VIP sector are gone.
Asia Gaming Briefings – Dec 2020 Edition
Over the years, many of the answers have been remarkably prescient in their forecasts for the near-term direction of Asia’s gaming industry. However, we can safely say that no one came anywhere close to guessing what 2020 may have had in store.
Asia Gaming Briefings – Nov 2020 Edition
While nowhere in the world has escaped the economic fallout from the Covid-19 crisis, Macau has been hit harder than most, with forecasts for gross domestic product to shrink more than 50 percent this year.