Cashless gaming is seen as the next significant technology trend to hit the gaming floors, but experts believe there will still be work needed to ensure that regulators and other industry stakeholders can get on board.
During discussions at the Australasian Gaming Expo this week, a number of panelists referred to comments made by Reserve Bank of Australia’s Philip Lowe, last November, who said that cash is likely to become a niche product in the future.
This cashless trend is seen to be on the way for casinos as well, where it presents significant opportunities for customer service, but also creates challenges for responsible gaming by allowing seamless and fast access to cash.
“Cashless gambling is undoubtedly an advantage, but what are you going to do for harm minimization?” said Dr. Sally Gainsbury, who has more than fifteen years’ experience conducting gambling research.
On the upside, she said cashless does have the ability to give activity statements back to the player, which is overall a positive from a responsible gaming perspective.
Adrian Halpenny, senior vice president of the Australian and Asian divisions for Scientific Games, also said cashless is coming. He further said that he expects an increased use of technologies such as facial recognition to aid with self-exclusion, will help encourage responsible gaming in a cashless environment.
On a product innovation front, Halpenny also touched on tactile touch and augmented reality as the next innovations that are being looked at by manufacturers. “It’s all revolving around entertainment and delivery of service,” he said. (AGB)