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Sudhir H. Kalé

Sudhir H. Kalé
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http://www.gameplanconsultants.com/
Sudhir H. Kalé, Ph.D., is the Founder and Principal of GamePlan Consultants, a boutique consultancy dedicated to enhancing the employee and customer experience in integrated casino resorts. He has introduced service blueprints at some of the largest casino properties in the world. Sudhir has published around 150 articles on the marketing and management of casinos. You can write to him at [email protected].

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LATEST NEWS

Aristocrat Leisure announces new leadership changes

Aristocrat has announced new leadership changes, with its Aristocrat Interactive CEO Moti Malul to step down from March 2026, to be succeeded by Dylan Slaney.

Strong Macau GGR in August helps boost gaming tax to $1B

Macau’s government collected an impressive MOP8.5 billion ($1.06 billion) in gaming tax in August, as the city’s gaming operators saw a record-breaking post-COVID performance.

New Thai PM Anutin Charnvirakul rejects gambling as an economic driver, vows no casino policy

New Thai PM Anutin Charnvirakul dismisses casinos as growth tool, vows no gambling reforms, and signals possible rollback on poker’s legal status.

MGM China increases 2025 service cap with Shun Tak to $25.6M amid rising demand

MGM China raises annual cap of service agreement with Shun Tak to $25.6M to meet rising demand for gaming accommodation in 2025.

Wynn expands hiring for UAE casino positions ahead of 2027 opening

Wynn hires for $5B UAE casino, seeking dealers, pit managers, and marketing VPs to build VIP base for 2027 Wynn Al Marjan opening.

Summer seasonality drives Sands to extend market share gain in August: UBS

Sands China boosts Macau market share to 23.5% in August amid summer surge, according to UBS analysis.

China’s stock market boost ups spending in Macau: Scholar

China’s stronger-than-expected economic growth in the first half of the year has created room for Beijing to shift focus toward consumption and structural reforms, a move that could benefit Macau’s tourism and gaming industries.

US moves against scam compounds in Sihanoukville, Shwe Kokko

US sanctions hit Myanmar’s Shwe Kokko and Cambodia’s Sihanoukville scam hubs, targeting $10B cyber fraud networks using forced labor.

Philippines officials uncovered laundering $18.3M through 13 casinos: Report

Philippines public works reportedly engineers laundered $18.3M through 13 casinos in Metro Manila, Cebu, and Pampanga, Senate probe reveals

UAE hotels generate $7.1B in first half of 2025 as tourism momentum builds

UAE hotels see $7.1B revenue in 1H25, up 6.3% from 2024, advancing tourism’s role in $122.5B economic target.

Shin Hwa World rebrands Jeju casino to LES A Casino

The operator of South Korean foreigner-only casino Jeju Shinhwa World has announced the rebranding of its casino to LES A Casino, replacing the Landing brand that was previously labelled as.

Philippines and Cambodia vow to combat cybercrime together

The Philippines and Cambodia are further tightening links to combat human trafficking and cybercrime, boosted by the visit of the Philippine President to the nation.

MGM CEO talks delayed casino licence as Dubai resort progresses

MGM's $2.5B Dubai resort progresses, CEO Hornbuckle laments delay in UAE casino license but remains hopeful for 2028 opening.

Indian Supreme Court to hear all petitions challenging online gaming law

All challenges to India's new online gaming law, banning real-money games, will be heard by the Supreme Court, not high courts, for faster resolution.

Thai court rules ex-PM Thaksin must serve one year in jail

Thailand's Supreme Court ordered former leader Thaksin to serve a one-year prison term, citing an unlawful hospital stay.

Sri Lanka targets half a million Indian tourists in 2025

Targeting 500,000 Indian visitors in 2025, Sri Lanka promotes weddings and MICE tourism to increase foreign exchange earnings.

Wynn reserves land for second UAE IR in Ras Al Khaimah expansion

Wynn secures land for a second resort in Ras Al Khaimah, advancing its long-term strategy to establish a regional casino hub.

Powerhouse of NBA players to headline first NBA House in Macau in October

Macau is set to welcome a powerhouse of basketball legends during the NBA House event at the Venetian on October 8th to 12th.

NZ online casino bill critics worried about gambling adverts, propose ban on credit card use

Critics of New Zealand’s move to legalize and legislate online casinos are slamming the proposal over possible increases in gambling advertisements and potential lost pokie revenue.

Chief Executive supports Hong Kong Jockey Club’s efforts to promote horse racing tourism

Hong Kong’s Chief Executive is doubling down on the government’s indication that it would support horse racing tourism to further encourage visitation to the city.

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