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Sudhir H. Kalé

Sudhir H. Kalé
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http://www.gameplanconsultants.com/
Sudhir H. Kalé, Ph.D., is the Founder and Principal of GamePlan Consultants, a boutique consultancy dedicated to enhancing the employee and customer experience in integrated casino resorts. He has introduced service blueprints at some of the largest casino properties in the world. Sudhir has published around 150 articles on the marketing and management of casinos. You can write to him at [email protected].

LATEST ARTICLES FROM AUTHOR

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LATEST NEWS

Singapore

Singapore tourism down in January with heavy drop in Chinese visitation

Kelsey Wilhelm -
Singapore tourism arrivals in January fell by 8.1 percent yearly to 1.5 million, according to official data, amongst a sharp decline in its top visitor market: China.
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Cambodia

Cambodia deports 494 Chinese nationals over telecom fraud in Sihanoukville

Viviana Chan -
Cambodia sends home 494 Chinese nationals linked to telecom fraud as part of a nationwide campaign to eliminate online scam operations.
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Macau

Galaxy, Melco, and SJM secure renewal of currency exchange permits

Viviana Chan -
Macau approves renewed currency exchange operations for Galaxy, Melco, and SJM, ensuring continued forex services at major casino resorts.
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Macau

Macau premium mass demand stays robust as CNY 2026 average wager rises 13% to record high: Citigroup 

Viviana Chan -
Average wagers in Macau hit a record-breaking $3,788 during the Chinese New Year, marking a 13% rise as the premium mass segment remains resilient.
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Philippines

PhilWeb tapped to build and operate FBM Philippines’ online gaming platform

Kelsey Wilhelm -
PhilWeb Corp. tapped to deploy FBM's online gaming capabilities across up to 30,000 machines across the Philippines.
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South Korea

Chinese New Year tourism boosts Korea’s retail, hotels, and casinos: report 

Viviana Chan -
Increased arrivals from Greater China during the Lunar New Year boost hotel occupancy, duty-free spending, and casino-related tourism in South Korea.
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Cambodia

Cambodia casino revenue climbs 14% to $72M in 2025: CGMC

Viviana Chan -
Legal casinos in Cambodia contributed $72 milion in mandatory revenue in 2025, up 14 percent from last year, says regulator.
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Cambodia

Cambodia revokes five casino licenses over links to Chen Zhi’s cyber fraud network

Viviana Chan -
Cambodian authorities revoke and suspend multiple casino licenses linked to Chen Zhi’s cyber fraud network in a sweeping crackdown on illegal gambling.
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Philippines

Philippines drafting new AML/CTF plan for 2026-2030, with increased casino monitoring

Kelsey Wilhelm -
Philippine casinos under increased monitoring as nation drafts 2026-2030 AML/CTF plan.
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Hong Kong

Five ticket holders share record $25.6M Mark Six Jackpot in Hong Kong

Kelsey Wilhelm -
Five lucky ticket holders are sharing a record-breaking HK$200 million ($25.6 million) jackpot in the Hong Kong Jockey Club’s first Year of the Horse...
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Australia

Crown Melbourne undergoing $141.6M ‘transformation’ with new F&B and entertainment

Kelsey Wilhelm -
Crown Melbourne is undergoing a $141.6 million 'landmark transformation' aimed at boosting F&B and entertainment offerings to attract more locals.
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Australia

Reef Casino Trust sees uptick in profit for FY25, takeover bid deadline likely to extend

Kelsey Wilhelm -
Australia’s Reef Casino Trust (RCT) has reported a 6.4 percent uptick in profit for 2025, amongst its ongoing takeover by property investor Iris.
Read more
Macau

Macau sees record holiday traffic as arrivals top 227,000

Viviana Chan -
Macau recorded over 227,000 arrivals on its Chinese New Year peak day, setting a new single-day record.
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Australia

Aristocrat sees “exciting growth prospects ahead” amongst increased AI usage

Kelsey Wilhelm -
Aristocrat leadership is confident in strong results for FY26, aiming to continue to gain market share, leveraging AI.
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Philippines

Filipino lawmaker advocates for stricter measures against illegal online betting

Nelson Moura -
Philippine Senator Sherwin Gatchalian is calling for more stringent legislative measures to combat illegal online gambling.
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China

Chinese embassy in Singapore issues warning against gambling abroad

Nelson Moura -
The Chinese Embassy in Singapore has issued a warning to its citizens to avoid gambling while abroad.
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Malaysia

Malaysia drafts bill to curb online gambling, aiming for parliamentary tabling soon

Viviana Chan -
The Malaysian government is advancing plans for new anti-gambling legislation as online betting shifts to mobile platforms and social media.
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Philippines

DigiPlus appoints Hu Jianguo to board following Tang Yong’s resignation

Viviana Chan -
DigiPlus names Hu Jianguo to its board after Tang Yong steps down.
Read more
Macau

Melco to see continued growth in FY26 and FY27 on strong Macau demand: CBRE

Viviana Chan -
Melco is forecast to deliver continued growth in FY26 and FY27 on resilient Macau demand, even as higher fees and expenses weigh on margins.
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Philippines

DigiPlus tops Philippines’ Growth Champions 2026 with 199.29% CAGR

Viviana Chan -
Rapid revenue growth lifts DigiPlus to No.1 in Philippines’ Growth Champions 2026, posting a 199.29% CAGR from 2021 to 2024.
Read more

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